REMOTE – Sr. Representative, HR Services – United States

Bring your skills to Ross, a leading off-price retail company with more than 2,200 stores nationwide, known for delivering top-quality brands and trendy products at unbeatable prices. We pride ourselves on creating a fun and exciting “treasure hunt” shopping experience for our customers.

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Why Work With Us?

• Achievement: Our dedicated team strives for excellence while continuously learning and improving.

• Career Development: We invest in developing top talent because Ross’s growth depends on the growth of our people.

• Collaboration: Together, we tackle challenges and find the best solutions.

• Diversity & Inclusion: We celebrate the unique backgrounds, identities, and ideas of our employees and customers, knowing that our differences make us stronger. We are committed to being a positive influence in the communities we serve.

Ross’s corporate headquarters are located in Dublin, CA, supported by three buying offices in New York City, Los Angeles, and Boston, along with eight distribution centers across the country. With $20.4 billion in revenue in 2023 and a Fortune 500 standing, Ross is dedicated to creating an inclusive workplace with ongoing learning and development opportunities.

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Position Summary: Senior Representative

In this role, you will provide expert advice and guidance to Field, Store, and Distribution leaders, as well as Corporate teams and Associates. Your responsibilities include interpreting company policies, advising on disciplinary actions, managing performance issues, approving involuntary terminations, facilitating ADA interactive processes, assisting with investigations, and supporting unemployment and Department of Labor claim preparations and hearings.

The salary for this position ranges from $54,000 to $74,250, depending on factors such as experience, skills, education, certifications, seniority, and location. This base pay is part of a comprehensive compensation package that varies by role and location.

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Benefits for All Associates:

• Insurance options including Accident, Critical Illness, Vision, Auto, Home, and Pet coverage

• Employee discounts and purchase programs

• Identity protection and Employee Assistance Program (EAP)

• Commuter benefits and 401(k) with eligibility based on service

• Employee Stock Purchase Program and referral bonuses

• Sick leave as required by law and paid holidays

Full-time employees, including retail and management roles, receive additional benefits such as comprehensive medical, dental, and vision insurance, legal insurance, flexible spending accounts, life and disability insurance, enhanced parental leave, vacation accrual, and performance bonuses.

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Key Responsibilities

Employee Relations:

• Provide counsel and support to leaders and associates across stores, distribution, and corporate offices.

• Review and approve involuntary termination requests, escalating when necessary.

• Facilitate ADA interactive conversations and document actions within the case management system.

• Assist supervisors in interpreting HR policies and support leaders in addressing employee issues through action plans.

• Analyze data trends and advise HR leadership on potential employee relations concerns.

• Collect relevant documentation to support investigations, charge responses, and claims management.

• Coordinate and investigate Department of Labor claims, maintaining accurate records.

• Guide leaders in implementing and communicating policies effectively.

Training Support:

• Help assess HR training needs based on case management trends and recommend relevant training topics for leadership teams.

Research & Analysis:

• Collaborate with HR leadership to suggest improvements to policies and procedures.

• Monitor payroll accuracy and scheduling compliance.

• Perform other duties as assigned.

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Essential Skills and Qualifications

• Minimum two years of experience in Human Resources preferred

• Bachelor’s degree preferred

• Strong verbal and written communication skills

• Ability to work independently and manage multiple priorities

• Excellent analytical skills and customer service orientation

• High level of attention to detail and accuracy

• Proficiency in Microsoft PowerPoint, Excel, and Word

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Physical & Work Environment

This role typically involves office work, including computer use, team meetings, and collaboration. Regular attendance is expected. The position may be performed remotely anywhere within the U.S.

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Supervisory Responsibility

This position does not include supervisory duties.

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Equal Employment Opportunity Statement

Ross is committed to providing equal employment opportunities without regard to race, color, religion, age, national origin, disability, gender, sexual orientation, veteran status, or any other protected status. We believe in fostering a diverse and inclusive workplace where everyone is respected and valued.

💰 High-Paying Role — Check It Out

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