Customer Success Manager – United States – Remote

Moveworks is transforming the way businesses handle search and automation with our universal AI copilot platform. Designed to help employees easily find information and access support, our solution simultaneously lowers operational expenses for organizations. Powered by an advanced Reasoning Engine, Moveworks leverages both public and proprietary language models to understand user queries and orchestrate multi-step automated workflows. By connecting with enterprise systems like ITSM, HRIS, ERP, and identity management, Moveworks converts natural language requests into powerful, efficient automations.

Top companies including Databricks, Broadcom, Hearst, and Palo Alto Networks rely on Moveworks to eliminate repetitive tasks, deliver instant knowledge, and accelerate productivity across their organizations.

Since our founding in 2016, we have secured $315 million in funding and achieved a valuation of $2.1 billion. Moveworks is recognized as a leader in the industry, earning consistent recognition on the Forbes Cloud 100 and Forbes AI 50 lists over the past five years. In 2023, we received the Edison Award for AI-Driven Productivity and were named among Fast Company’s Most Innovative Companies of 2024.

With a global team of over 500 employees working across six offices worldwide, we are backed by leading investors such as Kleiner Perkins, Lightspeed, Bain Capital Ventures, and Iconiq.

Join us and be part of one of the world’s most innovative teams!

Location
This role is primarily hybrid, based in our Mountain View headquarters or San Francisco office, but we welcome remote applicants residing in the Pacific Time Zone. The position requires availability during PT hours and occasional support for customers in Australia and New Zealand. Candidates experienced with remote work are strongly preferred.

Role Overview: Customer Success Manager
As a Customer Success Manager at Moveworks, you will be a crucial partner to our customers, helping them adopt and get the most from our AI-powered chatbot and automation platform. You will guide clients through onboarding and ongoing use, ensuring they realize maximum value from the product.

We are looking for a motivated, adaptable, and innovative professional who thrives in fast-paced environments. As a CSM, you will collaborate closely with internal teams to continuously enhance the platform and customer experience.

This role offers you the chance to:

• Join a growing, elite Customer Success team.

• Work with a trailblazing company in AI.

• Advance your career by making meaningful contributions.

Key Responsibilities

• Collaborate with customers to promote platform adoption and deliver business value.

• Establish trusted advisor relationships with executive sponsors to support their strategic goals.

• Partner across teams to align product capabilities with customer needs.

• Design and refine onboarding processes for smooth customer transitions.

• Drive engagement, adoption, and expansion efforts.

• Assist customers in defining and achieving transformational business outcomes with Moveworks.

• Stay informed on product updates and clearly communicate changes to stakeholders.

• Collect customer feedback and advocate for their needs in product planning.

What You Bring

• Experience: Minimum 2 years in software or SaaS account management, implementation, or sales roles.

• Ability to explain technical solutions clearly, develop business cases, and enhance customer satisfaction.

• Proven track record supporting large enterprise deployments.

• Strong problem-solving skills paired with a methodical approach.

• Skilled at building and nurturing relationships with senior leaders and stakeholders.

• Calm and diplomatic under pressure.

• Eagerness to learn and grow professionally.

• Education: Bachelor’s degree required.

• Willingness to travel up to 10%.

Compensation and Benefits

Salary Range:

• Tier A (San Francisco Bay Area): $107,000 – $158,000

• Tier B (Outside SF Bay Area): $96,000 – $145,000

In addition to competitive pay, Moveworks offers:

• Equity grants for all full-time employees.

• Comprehensive health, dental, vision, and life insurance coverage.

• Bonus or commission plans where applicable.

Final compensation packages will reflect location, role complexity, experience, and other relevant factors.

Equal Employment Opportunity
Moveworks values diversity and inclusion, ensuring equal opportunities for all applicants and employees regardless of age, race, ethnicity, religion, gender identity or expression, sexual orientation, disability, veteran status, or any other protected category.

Join Moveworks and help shape the future of AI-driven automation!

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