Website Progressive Insurance
Progressive Insurance
Data Analyst Senior or Lead – Remote – US
Join the Workforce Management Data Insights and Research team as a Senior or Lead Data Analyst and play a critical role in delivering data-driven insights that strengthen customer relationships. In this position, you’ll uncover innovative solutions, improve current practices, and drive key outcomes such as contact center cost-efficiency, employee satisfaction, and customer retention. Utilizing data from various sources, you’ll identify opportunities, test hypotheses, and transform findings into actionable recommendations.
Key Responsibilities
- Develop innovative solutions to optimize contact center operations and enhance customer experiences.
- Analyze data from multiple sources to identify trends, support or refute hypotheses, and draw meaningful conclusions.
- Deliver actionable insights and recommendations that support strategic decision-making.
- Collaborate with stakeholders to implement data-driven strategies that improve employee satisfaction and customer retention.
- Present findings using clear visualizations and narratives tailored for diverse audiences.
Must-Have Qualifications
- Experience Requirements:
- At least six years of analytical work experience.
- OR, a Bachelor’s degree or higher with at least five years of analytical work experience.
- OR, a Bachelor’s degree or higher in a quantitative field (e.g., Data Science, Statistics, Mathematics) with at least three years of analytical work experience.
Preferred Skills
- Experience in customer contact or Workforce Management analytics.
- Enthusiastic about solving complex analytical problems and translating results into clear, actionable insights.
- Ability to independently manage and execute projects.
- Proficiency in data manipulation tools such as SQL, SAS, Snowflake, R, Python, Tableau, or similar platforms.
Compensation and Benefits
- Base Salary: $77,100–$124,300/year.
- Gainshare Bonus: Up to 30% of eligible earnings, awarded annually based on company performance.
- 401(k): Dollar-for-dollar company match up to 6%.
- Health Benefits: Comprehensive medical, dental, and vision plans, including free preventative care.
- Wellness Support: Access to mental health programs and wellness resources.
- Paid Time Off: Includes volunteer time off, sick leave (paid/unpaid as applicable), and parental/family leave.
- Career Development: Tuition assistance and career growth opportunities.
- Disability Leave: Short- and long-term options available.
- Inclusive Culture: A welcoming and diverse environment supported by Employee Resource Groups.
- Onsite Amenities: Access to gyms and healthcare services at select locations.
Why Join Us?
Progressive is recognized as a 2024 Top Workplace for Innovation, Purpose & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership by Energage. We are committed to fostering a diverse, inclusive culture that values and respects all individuals.
Additional Information
- Job Type: Full-time, Regular.
- Work From Home: Yes.
- Primary Location: United States.
- Work Authorization: Sponsorship for foreign national candidates is not available.
To apply for this job please visit progressive.taleo.net.