HR Help Desk Specialist – United States – Remote

At CAES, we engineer solutions for the world’s most critical missions, serving customers in the defense and aerospace sectors. Whether you’re looking for challenging and diverse projects, opportunities for long-term professional growth, or a team-based environment that values you and your unique contributions, CAES is the place to be.

The most important thing we build is TRUST.

Position: HR Help Desk Specialist

This temporary, full-time role serves as the first point of contact for all Human Resources-related inquiries, providing exceptional support to employees through HR Help Desk channels (phone, live chat, email) and utilizing HR systems to resolve issues efficiently. The HR Help Desk Specialist also supports the broader Human Resources Department with a variety of administrative tasks, ensuring smooth HR operations.

Key Responsibilities

As a member of the dynamic HR Shared Services team, you will:

• Serve as the initial triage for HR inquiries, covering areas such as benefits, payroll, training, HR policies, labor relations, leave programs, and more.
• Provide timely and accurate responses to employee inquiries, supporting employee transitions (onboarding, offboarding, FMLA, life insurance, etc.).
• Assess the priority of inquiries and escalate complex issues to the appropriate tier for resolution.
• Analyze and resolve HR issues systematically, coordinating resolutions across relevant departments and communicating outcomes effectively.
• Maintain and develop content for the HRSolutions knowledge management platform to enhance cross-training and collaboration.
• Stay updated on all CAES HR programs and services to ensure first-contact resolution whenever possible.
• Input and manage employee data in Oracle HCM, ERP, and time-recording systems.
• Process HR-related documentation, such as leave of absence forms and tuition reimbursement requests.
• Provide one-on-one support for HR systems (e.g., Oracle HCM, iCIMS, ADP).

Qualifications

Minimum Requirements:

• High school diploma or GED.
• 4+ years of experience in Human Resources.
• 1+ years of experience using an HRIS system.

Preferred Qualifications:

• 2+ years of experience in an HR Shared Services or HR Center of Excellence (CoE) environment, providing Tier 1 support.

Compensation

• Hourly Range: $22.00–$27.00.
• Pay within the range may vary based on factors such as geographical location, job responsibilities, education, and experience.

Benefits

At CAES, we take care of our people. From day one, you’ll enjoy competitive health, wealth, and wellbeing benefits, as well as learning and development opportunities to help you advance your career.

Additional Benefits Include:

• Comprehensive PTO, Paid Holidays, and Paid Family Leave.
• Student Loan Repayment Program and Tuition Reimbursement.
• 9/80 Alternate Work Week Schedule (every other Friday off).
• Tailored Management and Leadership Training.
• Innovative Medical Programs, including Family Forming Support.

About CAES

CAES is the largest provider of analog and radiation-hardened technology for the U.S. aerospace and defense industries. From human spaceflight and missile defense to electronic warfare and healthcare innovations, our high-performing solutions deliver unmatched reliability for critical missions.

Diversity and Inclusion

At CAES, we embrace and celebrate diversity. We believe that the differences in our people inspire creativity and innovation, driving our success. Everyone is welcome here, regardless of race, religion, gender, sexual orientation, age, disability, or veteran status.

We are also committed to providing reasonable accommodations for individuals with disabilities. If you require accommodations during the employment process, please contact us at CAEScareers@caes.com.

Ready to make an impact? Join CAES today and be part of a team delivering mission-critical solutions that protect lives.

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