HR Help Desk Specialist – United States – Remote

At CAES, we design and deliver solutions for some of the world’s most vital defense and aerospace missions. Whether you seek engaging and varied projects, opportunities for professional advancement, or a collaborative environment that values your unique skills, CAES offers a place where you can thrive.

Our foundation is built on one key value: TRUST.

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Position: HR Help Desk Specialist (Temporary, Full-Time)

As the first point of contact for all HR-related questions, the HR Help Desk Specialist plays a crucial role in delivering excellent support to employees via phone, chat, and email. You will use HR systems to promptly address concerns and assist the wider HR team with administrative functions to keep operations running smoothly.

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Primary Responsibilities

As part of the proactive HR Shared Services team, your duties will include:

• Acting as the frontline resource for employee HR inquiries, including benefits, payroll, training, policies, labor relations, leave programs, and more.

• Providing accurate and timely answers while supporting employee lifecycle activities such as onboarding, offboarding, FMLA, and life insurance.

• Evaluating inquiry urgency and escalating complex matters to the next level for resolution.

• Collaborating with various departments to troubleshoot and resolve HR issues and clearly communicating outcomes to employees.

• Maintaining and updating the HR Solutions knowledge base to support cross-training and improve team collaboration.

• Keeping current with CAES HR offerings to maximize first-contact resolution effectiveness.

• Managing employee information in Oracle HCM, ERP, and timekeeping systems.

• Processing HR documentation such as leave requests and tuition reimbursement forms.

• Providing personalized support and guidance for HR platforms like Oracle HCM, iCIMS, and ADP.

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Required Qualifications

• High school diploma or GED equivalent.

• Minimum of 4 years’ experience working in Human Resources.

• At least 1 year of experience with HR Information Systems (HRIS).

Preferred Qualifications

• 2+ years of experience in an HR Shared Services or HR Center of Excellence environment providing Tier 1 support.

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Compensation

• Hourly pay range: $22.00 to $27.00, based on factors such as location, responsibilities, education, and experience.

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Benefits

At CAES, we prioritize the wellbeing and growth of our employees. From your first day, enjoy a competitive package including health benefits, retirement plans, and professional development resources designed to help you succeed.

Additional perks include:

• Generous Paid Time Off (PTO), paid holidays, and paid family leave.

• Programs for student loan repayment and tuition reimbursement.

• A 9/80 work schedule offering every other Friday off.

• Customized leadership and management training opportunities.

• Innovative healthcare programs, including support for family building.

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About CAES

CAES is the leading provider of analog and radiation-hardened technology supporting the U.S. aerospace and defense sectors. Our solutions power everything from human space missions and missile defense to electronic warfare and medical innovations, delivering unparalleled reliability for critical applications.

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Diversity and Inclusion

We celebrate diversity and foster an inclusive workplace where everyone—regardless of race, religion, gender, sexual orientation, age, disability, or veteran status—is valued. CAES is committed to providing reasonable accommodations during the hiring process. If you need assistance, please reach out to CAEScareers@caes.com.

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Join Our Team

Make a difference by joining CAES and contributing to mission-critical projects that safeguard lives. Apply today and become part of a trusted team dedicated to excellence and innovation.

💰 High-Paying Role — Check It Out

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