Remote Data Analytics at American Express

At American Express, we’re proud of our 175-year journey built on a foundation of innovation, shared values, and strong leadership. Our mission is simple but powerful: to stand behind our customers, colleagues, and communities. As a member of Team Amex, you’ll benefit from this commitment through access to extensive resources that support your growth, well-being, and career progression.

We value your voice and ideas, and believe in creating space where your contributions truly make a difference. Together, we are shaping the future of American Express.

About the Team

The U.S. Consumer Services (USCS) team leads our broad portfolio of consumer card products and services in the U.S.—from premium and co-branded cards to cashback and lending offerings. Within this group, the Product Data Analytics team plays a critical role, using data to drive strategy and improve customer experiences.

We’re looking for a Senior Manager, Product Data Analytics to join our high-performing, globally distributed team. This individual will support the evolution and strategy of our Premium Consumer Card products, especially focusing on dining-related partnerships and experiences, such as Resy. The role offers significant visibility with leadership and involves collaborating across teams to influence strategic decisions with data.

Key Responsibilities

• Use data-driven insights to refine and enhance American Express premium card offerings

• Drive engagement strategies, especially in the dining vertical, by analyzing customer behavior and market trends

• Support benefit optimization and evaluate product value propositions

• Partner closely with teams such as Resy (Data, Marketing, Sales) to provide analytical input and performance tracking

• Develop robust dashboards and reporting mechanisms for key product levers

• Identify customer needs and business opportunities through advanced analytics and modeling

What You Bring to the Table

Essential Skills & Experience:

• Strong strategic mindset with exceptional analytical and problem-solving abilities

• Hands-on experience with statistical analysis, machine learning techniques, and large data sets

• Excellent collaboration and communication skills across technical and non-technical teams

• Deep understanding of customer behavior and the economics of card products

• Experience in loyalty and charge card analytics is a plus

• Effective stakeholder management and relationship-building capabilities

Technical Requirements:

• Bachelor’s degree required; Master’s degree preferred in a quantitative field (e.g. Statistics, Data Science, Engineering, Finance, Computer Science)

• Minimum 3 years of experience using analytics to influence business strategy

• Strong programming proficiency with tools such as SQL, Python, and Big Data frameworks

• Familiarity with data visualization tools like Tableau or Power BI

• Proven track record of driving actionable insights from complex data sets

• Experience in managing diverse, cross-functional teams is a bonus

Compensation & Benefits

• Salary Range: $90,000 – $165,000 annually (plus performance-based bonus and benefits)

• Final compensation will be based on experience, skills, location, and other relevant factors

What We Offer:

• Competitive base salary with annual bonus potential

• 6% company match on retirement savings plans

• Flexible working options: hybrid, onsite, or fully virtual depending on role

• 20+ weeks of fully paid parental leave for all parents, including adoption and surrogacy

• Comprehensive healthcare: medical, dental, vision, life, and disability insurance

• Free access to financial coaching and wellness programs

• Onsite health centers (location-dependent)

• Career growth support through training, mentorship, and leadership programs

• Free, confidential mental health resources through our Healthy Minds initiative

Work Model: Amex Flex

American Express supports a flexible work environment through Amex Flex, our hybrid work model designed to balance in-person collaboration with remote flexibility. Your arrangement—onsite, hybrid, or virtual—will depend on your specific role and business needs.

American Express is proud to be an equal opportunity employer. We are committed to creating an inclusive workplace where all individuals feel valued and empowered to thrive. Visa sponsorship may be available depending on the position and applicant qualifications.

Ready to shape the future of customer experience with data? Join us and make an impact at one of the world’s most respected financial brands.

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